Changing travel agencies doesn’t necessarily mean starting your entire Marriott travel-advisor history from zero.

But it also doesn’t mean you should assume every professional detail follows you automatically.

Your personal Marriott information, Hotel Excellence! training history, professional credentials, and agency affiliation represent different pieces of the relationship. When you move from one agency to another, those pieces need to reflect your current situation before you rely on them for future bookings or travel-advisor benefits.

Your Marriott Account Is Not Your Agency

This is the first distinction worth making.

You might use the same personal Marriott profile before and after changing agencies.

That doesn’t make the old agency affiliation current.

For example:

Personal information — unchanged
Hotel Excellence! history — still present
Previous agency — Agency A
Current agency — Agency B

Seeing your familiar Marriott account after the move doesn’t prove that the professional side of the profile has already been updated.

Check the information that actually identifies your current travel-advisor relationship.

Don’t Create a New Profile Automatically

When old agency information appears, creating another Marriott profile can seem like the easiest solution.

Now you potentially have two profiles:

Profile 1 — training history and previous agency information

Profile 2 — current details but little or no existing professional history

That can make the original problem more complicated.

Before creating something new, determine whether the existing professional information should simply be updated through the applicable process.

Keeping the relevant history associated correctly is generally more useful than multiplying profiles every time your employment or agency affiliation changes.

Check Your Professional Identifier

Depending on how your travel business is structured, your professional information may include an industry identifier associated with the agency or advisor relationship.

Don’t assume the identifier used with your previous agency remains appropriate after the move.

And don’t replace information simply because someone at the new agency gives you a different number without first understanding what it represents.

The useful question is:

Which professional information should identify my current agency relationship for Marriott travel-advisor activity?

That’s much more precise than “Which number should I put in?”

Your Hotel Excellence! History May Still Be Relevant

Changing agencies doesn’t necessarily erase training you’ve already completed.

If your Hotel Excellence! history remains associated with your professional profile, check whether the applicable current requirements are satisfied.

Don’t retake training solely because the agency name changed.

At the same time, don’t rely indefinitely on an old completion certificate without checking current program requirements.

There are two separate questions:

Do I have previous Hotel Excellence! completion history?

and

Do I currently satisfy the applicable Marriott travel-advisor requirements?

A yes to the first doesn’t automatically answer the second.

Fam-Tastic Eligibility Deserves a Check Before You Need It

The worst time to discover a professional-profile problem is when you’ve already selected a property and dates for your own upcoming trip.

If you use Marriott’s Fam-Tastic program, verify your current eligibility before depending on a particular rate.

Remember that eligibility and hotel availability are separate.

If your professional information is correct and current, a specific property can still have no Fam-Tastic inventory for the dates you want.

But if you recently changed agencies and the expected travel-advisor functionality appears unavailable across many searches, checking your professional profile makes more sense than assuming every hotel is sold out of the rate.

Existing Client Reservations Don’t Become New Agency Bookings Automatically

Suppose you arranged a client’s Marriott reservation while associated with Agency A.

You then move to Agency B before the client’s stay occurs.

Don’t assume that changing your current professional profile automatically rewrites the history or agency relationship of every reservation you previously created.

Existing bookings need to be treated according to their actual records and the applicable agency procedures.

The fact that you now work somewhere else doesn’t mean you should casually edit old reservations simply to make them visually match your current affiliation.

If an existing reservation requires action after your move, determine who is responsible for servicing it.

Don’t Mix Old and New Agency Details

Agency transitions become particularly messy when advisors continue using whatever information is already saved because “the booking still works.”

A reservation successfully being created doesn’t prove that every professional detail attached to it is correct.

Before handling new client business under the new agency, verify the current information rather than relying on autofilled or previously stored details.

Pay particular attention after a transition if something still references:

**Old agency name
Old office information
Previous professional affiliation
Credentials that no longer apply to